![]() Please attach the screenshots and your "megasync.log" (found in your HOME folder) to your reply.Right-click on your local synced folder -> Properties.M on your task bar -> Settings - Network tab.M on your task bar -> Settings - Folders tab.M on your task bar -> Settings - Sync tab.As soon as you see that the issue appears, please wait at least 10 minutes and only then close the Desktop app.Ĭreate and send us the following screenshots: Then try to run the Desktop app and see if you are able to reproduce the issue. (this will send all debug messages to "megasync.log" file located in your HOME folder). In order to help us with the investigation, could you please start your Desktop app from Terminal window as: Please, ensure there is no the Desktop app process running afterwards (the output of the following command shall be empty: pgrep megasync ![]() If for some reason you are unable to exit the Desktop app using its interface, please execute the following command in the terminal: killall megasync Please start Terminal window, execute the following commands and send us the output - this will help us to identify your Linux distribution version.Visit MEGA website ( ), go to Menu -> click "Reload your account" while holding the keyboard key Ctrl If you are experiencing inconsistencies between the synced folders:įrom the Desktop app, go to Settings -> General -> Force a full scan ![]() If you are experiencing problems during uploads or downloads, please also check your rate limit in the "Network" tab to confirm if you have set any. Go to the "Network" tab, click on the "Change Settings." button on the right side of the rate limit and ensure the checkbox "Use HTTPS for transfers that don't start" is ticked.Īlso, if the transfer is very slow or it freezes, please enable desktop notifications: go to Settings -> Notifications - enable "System notifications" to see if the Desktop app shows any informative message. VBoxSharedFolderFS is not supported, FAT/FAT32/exFAT are not recommended and we are working on some issues detected with network drives, so you could still notice some inconveniences with them in the current version of your Desktop app. Otherwise, please check it and apply the changes.Ĭheck if you are syncing a drive with an unsupported or nor adequate filesystem type (VBoxSharedFolderFS, FAT/FAT32/exFAT or network drives). If you notice that files aren't being synced, please open the "Sync" tab of the "Settings" dialog in your Desktop app and verify that the checkbox next to your synchronization is checked. If you are sure that you have installed the right version of our Desktop app from this link ![]()
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